OUR TERMS

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

You are an individual.
You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 If you are a business customer this is our entire agreement with you. These terms constitute the entire agreement between us in relation to your purchase.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are UK LIFTING STORE, a company registered in England and Wales. Company registration number: 11241344. Registered office: 3 Newlyn Rd, Cradley Heath, West Midlands, B64 6BE.

2.2 How to contact us. Telephone: 0121 368 0662
Email: admin@ukliftingstore.co.uk

2.3 How we may contact you. By telephone or by writing to the email or postal address provided in your order.

2.4 “Writing” includes emails. References to "writing" or "written" include email communication.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance occurs when we email you, at which point a contract will be formed.

3.2 If we cannot accept your order. We will inform you and you will not be charged.

3.3 Your order number. We'll provide this upon acceptance.

4. OUR PRODUCTS

4.1 Images for illustration only. Actual products may differ slightly.

4.2 Packaging may vary.

4.3 Your responsibility for accurate measurements.

5. YOUR RIGHTS TO MAKE CHANGES

6. OUR RIGHTS TO MAKE CHANGES

6.1 Minor changes. For legal or technical reasons.

6.2 Significant changes. You will be notified and may cancel for a refund.

7. PROVIDING THE PRODUCTS

7.1 Delivery costs. As shown on our website. Some postcodes may incur additional fees.

7.2 When we provide the products:

Goods: Delivery within 30 days.
Services: Start date as agreed.

7.3 Delays outside our control. We will inform you and mitigate delays.

7.4 Collection by you. By arrangement.

7.5 If you do not re-arrange delivery. We may charge storage or end the contract.

7.6 Responsibility for goods. You are responsible once delivered.

7.7 Ownership of goods. Transfers upon full payment.

7.8 Required information from you. Must be provided in time or we may cancel or charge extra.

7.9 Reasons for suspension: Technical changes, legal updates, or requested changes.

7.10 Notification of suspension.

7.11 Suspension for non-payment. Will resume after payment. Interest may be charged.

8. YOUR RIGHTS TO END THE CONTRACT

8.1 You can always end your contract. Depending on the reason:

Faulty or misdescribed goods
Contract breach by us
Change of mind (for consumers, under cooling-off period)

8.2 Contract termination due to our actions. E.g. pricing errors or significant delays.

8.3 Consumer cancellation rights. 14-day cooling-off period.

8.4 When cancellation rights do not apply: Bespoke orders, used items, completed services, etc.

8.5 Time limits for cancellation. Varies by product type.

8.6 Ending contract without cause. You may need to compensate us for costs.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Call customer services on 01213680662 or email us at admin@ukliftingstore.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) Online. Complete the https://www.ukliftingstore.co.uk/pages/returns on our website.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at our depot or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01213680662 or email us at admin@ukliftingstore.co.uk for a return label or to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or misdescribed (this must be reported within 5 days of shipment arrival);

(b) if you are ending the contract because we have told you of an upcoming change to the product, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.

9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

9.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:

(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see Clause 9.2.

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

10. OUR RIGHTS TO END THE CONTRACT

10.1 Grounds for termination:

Non-payment
Missing customer info
Delivery refusal

10.2 Compensation for breach.

10.3 Product withdrawal notice. Minimum of 7 business days’ notice.

11. IF THERE IS A PROBLEM

12. CONSUMER RIGHTS FOR DEFECTIVE PRODUCTS

12.1 Legal compliance required.

12.2 Returning rejected goods. Post or arrange collection; we will cover the costs.

13. BUSINESS RIGHTS FOR DEFECTIVE PRODUCTS

13.1 Warranty coverage.

13.2 Repair, replacement, or refund if conditions are met.

13.3 Warranty void if:

Continued use after issue
Misuse or poor maintenance
Customer-supplied design causes defect
Unauthorised modification
Wear and tear or negligence

13.4 No other liability accepted beyond Clause 13.

**13.5 Warranty applies to repaired/replaced goods.

14. PRICE AND PAYMENT

14.1 Prices include VAT.

14.2 VAT rate adjustments.

14.3 Pricing errors. We'll contact you before proceeding.

14.4 When and how to pay:

Goods: Pay before dispatch.
Services: Weekly invoices, payable in 7 days.

14.5 No set-off allowed for business customers.

14.6 Late payment interest: 2% above Lloyds base rate.

14.7 Disputing invoices. No interest charged while under dispute.

15. LIABILITY FOR CONSUMERS

15.1 Foreseeable losses only.

15.2 No liability exclusion where illegal.

15.3 Damage to your property. We will repair what we damage during service provision.

15.4 Digital content damage. We will repair or compensate.

15.5 Business use exclusion. Liability limits apply.

16. LIABILITY FOR BUSINESS CUSTOMERS

16.1 Liability not excluded for:

Death/personal injury
Fraud
Legal warranties

16.2 Other implied terms excluded.

16.3 Liability cap:

No indirect loss coverage
Maximum liability is the value paid under the contract

17. USE OF PERSONAL INFORMATION

Used only in accordance with the Data Protection Act 2018.

18. OTHER IMPORTANT TERMS

18.1 We may transfer the contract.

18.2 You need our consent to transfer rights. Exception for guarantee transfers.

18.3 Third parties. No enforcement rights.

18.4 Severability. Illegal parts won’t affect the rest.

18.5 Delay in enforcement. Doesn’t waive rights.

18.6 Applicable law and jurisdiction (consumers). English law applies; courts based on your UK location.

18.7 Applicable law and jurisdiction (business). Governed by English law and courts.

Summary of Your Key Legal Rights

Goods:
- 0–30 days: Full refund if faulty
- 6 months: Refund if irreparable
- 6 years: Partial refund if product fails prematurely
Services:
- Repeat/fix poor service
- Fair pricing and timing

For more information, visit www.adviceguide.org.uk or call 03454 04 05 06.

Terms & Conditions